Terms of Services

Welcome to Otna Creatives

By accessing or using our website and services, you agree to be bound by these Terms of Service.

1. Services Offered

We provide digital services including (but not limited to):

Business automations

Website development and design

Lead generation services 

2. Payments & Billing

We offer various billing options depending on the project:

One-time payments

Recurring billing for ongoing services

Project-based pricing with deposits required upfront

Payment terms will be clearly communicated before the start of each project. Invoices are due upon receipt unless otherwise agreed in writing.

3. Refund Policy

We do not typically offer refunds once a service has begun, due to the nature of custom digital work. Any refund requests will be considered on a case-by-case basis at our sole discretion.

4. Project Timelines

We aim to deliver projects within two weeks, depending on project scope, complexity, and client responsiveness. Delays caused by the client (e.g., missing assets, late approvals) may affect delivery timelines.

5. Client Responsibilities

Provide all required materials, content, and access credentials promptly

Respond to feedback requests and approvals in a timely manner

Review and approve final work before project closure

6. Communication

Clients can contact us for support or service questions via:

Email: support@go.otnacreatives.com

Phone: (888) 457-4831

We aim to respond within 1–2 business days.

7. Intellectual Property

Unless otherwise agreed, all deliverables remain the property of Otna Creatives until full payment is received. Upon final payment, ownership of completed assets transfers to the client, excluding any third-party tools or platforms used.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by the client for the specific service.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our services after changes are posted constitutes your acceptance of the new terms.

10. Contact

For any questions about these terms, contact us at:
📧 support@go.otnacreatives.com
📞 (888) 457-4831

Contact us

Phone

(888) 457-4831

Email

Support@go.otnacreatives.com

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